In recent months, we’ve been working towards all our Queensland Day Tours requiring payment before the day of travel. 90% of all tours already require payment one month prior to the date of travel, or at the time of booking.
Our new brochure is about to be released (mid-October) and you’ll notice that all day tours now require prepayment. Here are the reasons why:
- Safety of our on road team—it’s essential that we minimise the need for our crew to move around the coach while we are travelling, to prevent any injury in the event of an emergency stop. Safety of our passengers and crew is our first priority.
- Less managing cash on the day—our team’s first priority on the day of travel is making sure everyone is on board and ready for an enjoyable day out. By having our payments squared away before we travel, we’re not spending valuable tour time recording payments and managing cash and change.
Some other things to remember to make your life easier:
- You can still pay in cash—you can drop into our offices in Sandgate (QLD) or Thornton (NSW) to make a payment for your tour. In Sandgate, we’re open standard Monday – Friday business hours and also Saturday mornings until midday.
- Traveller’s Refund Guarantee still applies to QLD day tours—this means that if you are unwell and need to cancel up until the day of travel, we will provide you with a full refund of your tour fare—but you need to let us know before tour departs. If any need to cancel arises, please let us know as soon as possible so that any waitlisted passengers may have the opportunity to travel.
If you have any enquiries about prepayments or day tours, please don’t hesitate to get in touch on 1300 631 383 or send us an email.